Live streaming means that the Vollmer help desk and on-site team share the same view of the mechanical and electrical areas of a grinding or erosion machine. The addition of remote access also provides Vollmer experts with direct access to the machine. This service package makes it possible to identify faults quickly, visually assist with service tasks and reliably respond to application-related questions.
With the new Visual Support system, a remote desktop connection or web-based full HD video and audio communication can be established, expanding upon existing communication options, such as e-mail, phone or personal on-site support.
Visual Support is part of the V@dison initiative, in which Vollmer is combining its digital solutions for Industry 4.0 and the IoT (Internet of Things). The newly launched live transmission is based on the oculavis SHARE service solution and can be used on mobile devices such as smartphones, tablets or smart glasses.
Integrated functions such as screen-sharing or whiteboard make communication precise and straightforward. The Visual Support process can be tracked transparently for both parties and multiple participants can be involved, if necessary. Since all participants can see the same thing via Visual Support, misunderstandings in communication are greatly reduced, faults are identified quickly and questions are answered more effectively. Ideally, on-site deployments can be reduced. The option for tailored online training sessions is also there.
“Visual Support not only saves on waiting times but also reduces travel costs and it can be accessed with a simple click," states Dr Stefan Brand, CEO of the Vollmer Group. “We opted for oculavis, as the app is established on the market as a mature system that has won multiple awards. The solution is not specific to any one manufacturer and, in addition to being installed on smartphones and tablets, it can also be used with smart glasses for hands-free working.”
