Remote diagnostics from Universal Balancing improves machine uptime
1 min read
Bristol-based Universal Balancing's service to quickly diagnose and correct problems occurring with their balancing machines, via the internet, is proving successful in making considerable savings, in both time and expense.
Every minute of machine downtime represents additional costs in lost production and the inability to meet delivery commitments made to customers. Remote support greatly reduces the need for site visits and hence a reduction in service costs, and downtime. Furthermore, staff can be better utilised, with overall plant operational performance and profitability improved.
"We are seeing around 80 per cent of issues solved via remote diagnostics assistance which is very easy to set up and run. This represents significant savings for our customers for whom maintaining plant profitability is an absolute must," says business manager Paul Fowler.
In the event that a problem cannot be resolved, via remote access, engineers are able to attend a site armed with advance knowledge of the situation and any spare parts required to remedy it, this is particularly helpful when there is a failure with a non-standard or stocked item.
To benefit from this level of support, all customers need is an internet connection to the balancing machine via hardwire, wi-fi or even a 3G mobile broadband dongle. Remote diagnostics assistance is included in the machine's warranty, thereafter, customers can sign up for Universal Balancing's Technical Support package to ensure continuity of this level of service.
