Mapal UK customer service team strengthened

The move follows what is described as "a highly successful year", which saw the company's customer base grow significantly, and its manpower accordingly. Says Wayne Whitehouse, general manager Mapal UK: "For us, customer service is not an extra we offer with our products, it's an integral part of our business. That's why it is so important for us to continue to invest in our service team. We produce some of the world's most innovative and cost-effective cutting tool solutions, and all of these have been developed as a result of close collaboration between our service engineers and our customers. "The engineers carefully analyse our customers' needs, so that we can develop exactly the right tools and provide the best possible technical solutions for individual companies. And after we've supplied our products, our engineers continue to work with our customers to help them achieve continuous optimisation and improvement in their processes. We're proud to be able to say that when you buy from Mapal, you genuinely do get lifetime support." Customer support services available from Mapal begin at a project's pilot phase and continue through design, planning, procurement of components, start-up and into the production phase, where help is provided to achieve continual improvements in productivity and reliability allied with cost savings. As well as this general support, Mapal offers a wide range of additional support options. These include tool logistics services that ensure a permanent tool supply at the customer site and reduces tool costs significantly, tool management services that guarantee the availability of the right tools at the right time with a transparent cost structure, and 're.tooling', a new Mapal service that helps customers to re-tool existing machine tools efficiently for new workpieces.