Extended service and price freeze offered by WNT (UK)

In addition, WNT (UK) is also providing a sales office and technical support service on Saturday mornings between 08:30 and 12:30. Here, again, any order received will be delivered on Monday morning before 9 am, guaranteed. This guarantee is backed up by free delivery on all orders over £50.00 and also WNT’s £10.00 ‘cashback’ if it does not deliver when it says it will. “The extended hours and guaranteed delivery on Saturday and Monday morning by 9 am is targeted at meeting the particular needs of our customer base,” says WNT (UK) managing director Tony Pennington. “By offering both ordering and technical support on a Saturday morning, we are recognising that the demands on small to medium sized sub-contractors are changing and their requirement for cutting tools is changing with it. In our opinion, guaranteeing delivery before 9:00 am on a Saturday and Monday morning is especially important for our customers. It ensures that they can start machining straight away at the start of the day, and lose no production time waiting for tooling” Commenting on the current business climate, he offers: “We are seeing customers continue to order but the pattern of business is changing. Few are ordering for stock and, as such, we are actually seeing the number of orders placed increase. However, this change in ordering patterns has brought about an opportunity to further improve our service to customers.” In addition to enhancing the service and support on offer, WNT (UK) is freezing its 2008 prices until 2010. “Due to the close working relationships we develop with our customers we are our well aware of the cost-down pressures that they are under. We have therefore decided to hold our prices at the current levels until June 2010. With the extended opening and delivery service, as well as holding prices until 2010, we are confident that we can keep our existing customers happy as well as win new business in a way that fits well with WNT’s customer service ethos.” This price freeze will run until the introduction of WNT’s new catalogue in 2010. However, many thousands of updates to the product range will continue to be introduced in the interim period. With an expected 3,000 – 4,000 new products expected in the next 12 months customers will continue to be updated on a regular basis. WNT (UK) reports that its sales for 2008 are higher than the in previous 12-month period, due in part, it says, to the resilience and growth within the small to medium sized engineering manufacturing companies that it counts among its customers.