Ellesco boosts customer support with latest recruit

1 min read

Ellesco, a supplier of deburring, polishing and finishing machines has expanded its internal customer support team with the recruitment of Lee Thomas. The appointment is driven, in part, by significant growth in demand for machine consumables, along with greater uptake in annual service contracts.

Thomas brings wide experience in data management, which will be vital as part of Ellesco’s ongoing commitment to maintaining its ISO quality systems. Among his many remits, he will be required to spend time on further amending Ellesco’s quality manual with future expansion of the business in mind.

“Service contracts are a growing part of our business as customers recognise the value of regular machine monitoring by the original equipment supplier,” says Ian Stickland, Ellesco’s service manager. “Part of Lee’s role will be to monitor these contracts, as they are an important part in keeping machines functioning properly and efficiently. He will become the first point of contact for customers who have questions about service or consumable parts. Moreover, his previous experience of managing service data will play a vital role in making that part of our business run smoothly, by developing our existing CRM system from a customer service perspective.”

Thomas adds: “This is an ideal opportunity to use my extensive knowledge of monitoring data management systems. Coming from working at a bus company, where I had the task of managing the entire fleet and putting in place actions to address any defects, the move to Ellesco is a change of direction. However, I’m confident that my experience can help play an important role in streamlining the customer service aspect of the business, and one where I can follow and impact on the process from start to finish.”

This is the first of several appointments planned by Ellesco as it continues to expand its business within the deburring and surface-finishing sector.