Javelin from Vero Software includes CRM module

The module provides the means to register all opportunities for additional work and to follow it through with a series of tasks and automated triggers. Customer and prospect activity management is controlled through a number of key features: • A prospect database allows existing and potential customers to be recorded, along with other contacts who may be involved with long-running projects. • Any opportunity to ultimately make a sale can be recorded; the record is as extensive as required, with an infinite number of user-defined fields added automatically or selectively. • Details of communications, such as phone calls, conversations and emails, can be registered against prospects, customers, opportunities, quotes and sales orders. • E-shots, exhibitions and other sales campaigns can also be recorded, and their activities linked.