The manufacturer of grinding and erosion technology for cutting tools and circular saw blades made the appointments to ensure the quality and expectations of UK customers are not only met, but exceeded, and so strengthen the customer service and engineering support function.
Michael brings a wealth of experience to the service team, having served an advanced-level apprenticeship before spending more than a decade as an assembly technician and maintenance engineer with renowned companies such as Taylor Hobson and Babcock.
Michael has extensive experience working on MoD submarines and aircraft carriers to machine tools and also the aerospace industry. In his most recent role as a machine tool service engineer conducting maintenance and PPM, Michael has a detailed knowledge and understanding of machine tools and customer support.
Also joining the Vollmer UK service team is Danny Lewis, a time-served mechanical engineer who has undertaken everything from machining and maintenance to breakdowns, support and continuous improvement. During his career, Danny has spent more than a decade working as a maintenance engineer and fitter with a skill set that includes everything from welding and fabrication to machining, and hydraulic and pneumatic expertise.
This culmination of skills combined with an excellent track record in health and safety, academia, inspection and testing, preventative maintenance and troubleshooting will be a huge benefit to both Vollmer UK and its customers.
Vollmer UK managing director, Martyn Cross said: “Vollmer has an unparalleled reputation for the quality, technology, innovation and precision of its machine tools. However, this can often count for little without the customer service, support and maintenance departments to be at the side of our customers throughout the life-cycle of their Vollmer investment.
"At Vollmer UK, we value customer service and support above all else. To ensure we not only meet but exceed customer expectations for maintenance and service is critical – and by investing heavily in the expansion of our service and maintenance team, we are demonstrating that commitment to our customers.
"Everyone at Vollmer UK would like to wish Michael and Danny every success in their new roles, we are certain that their careers will flourish with Vollmer UK and customer support will undoubtedly be taken to a new level with these appointments.”
