MSP uses metrology to help clients reduce costs and increase profitability by maximising machine productivity, reducing times for part setup and minimising, or even eliminating, scrap.
The approval process for the new ISO 9001:2015 standard took MSP two years, beginning with training in the latest version of the standard by BSI specialists. Eighteen months of internal development work followed, with guidance from BSI to ensure that MSP’s processes were compliant with the standard across all parts of the company’s activities. Finally, a six-month review was carried out by BSI to ensure that the new processes were fully compliant with the requirements of the new standard.
Says commercial director Tony Brown: “With validation of the ISO 9001:2015 certification, our customers can be confident that they will receive a world-class level of software customisation, system installation and integration, with traceability at every stage of the process, from placing the order up to the first parts coming off the machine. The work we have done to meet the requirements of the standard has already improved the ways in which we support our customers; we now have better systems for recording information throughout the lifecycle of any project, and for distributing data around our company and to the customer.”
Work on MSP’s NC-PerfectPart software is also within the scope of the certification, with all new feature development and enhancements assured to the same level of detail. Customers opting for the forthcoming enhanced support package will be able to see the status of their requests – both for new options and for enhancements to existing functionality – right through to their delivery in the software.
With ISO 9001:2015 in place, MSP offers a clear, approved process for all orders, new feature requests, process developments and support questions. All information for each type of customer interaction is kept in a traceable, archived database so that the history of the development can be accessed in detail. For example, if an unexpected problem arises after any changes to a process, then the entire history of the development can be examined to help identify a solution.
