It says that customers can gain direct access to UK-based technical support engineers and engage in detailed discussions relating to any of WNT’s 55,000 products.
During ‘conversations’ the page in the WNT online catalogue that the customer has linked from is automatically displayed on the PC of the WNT technical support engineer in the UK.
This simple link gives instant access to the product in question, eliminating the typical Q&A that takes place with conventional chat systems, and saving valuable time.
Explains Tony Pennington, managing director for UK & Ireland: “Customer service is always at the forefront of our activities so adding this newly developed chat facility to the WNT website is another advantage that we can offer to our customers.
“The systems ability to link directly to and see the specific products the customer is enquiring about, allowing our engineers to answer any questions and provide the support required that customers may have in the shortest possible time.”
