Mark Higson is moving across to a newly created role of manufacturing engineer after 10 years supporting customers through the XYZ Programming Helpline. This will see him provide detailed support for customers, with emphasis on developing demonstration parts and proving out components.
Matt Hill has moved the opposite way. He will be adding his expertise to the Programming Helpline desk – XYZ Machine Tools’ free to use support service for customers using its machines fitted with ProtoTRAK and Siemens controls systems.
There have also been two changes in the service department.
Steve Davie will be putting his 12 years’ experience working across machine-build and electrical testing in the XYZ factory to use, benefitting customers across the south west of England and south Wales in a customer-facing role as service engineer.
Joining Davie in the service team is new recruit Jas Chaven, who joins XYZ after spending 10 years in a machine tool service role.
Says managing director Nigel Atherton: “This is an exciting period for XYZ Machine Tools with the introduction of new ranges and sales continuing to grow. Our customer support and service teams are very well respected and the ability to strengthen those through internal promotions and recruitment will ensure that reputation remains, and grows.”
Customer-facing team at XYZ strengthens
1 min read
A combination of recruitment and internal promotions has strengthened the customer service team at Devon-based machine tool company XYZ Machine Tools.
