In addition to supporting customers to troubleshoot and fix issues, several ABB digital tools to help customers optimise processes and be more proactive in maintenance activities are also part of the offer.

The company is also supporting its customers with a virtual consultation and audit to help identify issues and the support needed plus delivery of spare parts to ensure customers have the correct part in stock for a quick and effective production restart production. Alternatively, old controllers or manipulators can be upgraded to extend the life of installed robots.

Says Sami Atiya, president of ABB’s Robotics and Discrete Automation business:. “As manufacturing and production begins to ramp up, we want to ensure the restart is as smooth and efficient as possible. In addition to virtual training, field service teams and spare parts, we can help customers remotely monitor, troubleshoot and optimize entire robot fleets via ABB Ability Connected Services. Our digital solutions and tools can help to ensure maximum performance and avoid unplanned downtime during this critical period for the world economy.”

ABB Ability Connected Services is ABB’s remote services offering, monitoring the health and performance of more than 9,000 robots in over 1,000 factories worldwide. It enables customers to securely integrate and aggregate their data, apply predictive analytics and generate insights to help drive performance and productivity improvements.

All OmniCore-enabled ABB robots come ready to be connected to ABB Ability Connected Services, wirelessly or hard wired, while older robots can be retrofitted with a Service Box to access connected services.