In these times of local and national lockdowns due to Covid-19, the manufacturing sector has continued to support the economy by continuing to work in safe and managed environments and in these times, the requirement for technical support to maximise cutting tool performance remains a priority.
With travel restrictions and lockdowns this could prove difficult to deliver, but with LiveTechPro app, Ceratizit said it is providing the platform for its technical sales and applications engineers to have their eyes and ears there with you when you need them.
The innovative LiveTechPro solution features a live, bidirectional video and audio connection between the customer’s machine operator/production engineer and the technical support team from Ceratizit. This ensures a reliable service that can be activated within seconds to ensure production continues to run smoothly.
“Whilst our success has been built on the direct technical support our engineers give our customers on site and we would always want to work this way as a first choice, we are operating in extraordinary times and facing new challenges on a daily basis and ongoing support for our customers remains our main priority,” says Tony Pennington, managing director, Ceratizit UK & Ireland.
"The LiveTechPro app is the next best thing to a physical visit, allowing our team to provide that support remotely and ensuring that customers continue to benefit from the performance advantages of our latest tooling developments.”
The technology involved with LiveTechPro will enable detailed discussions to take place as if a Ceratizit engineer was on-site, specific issues or elements of a component can be highlighted on screen, downloaded if necessary, for detailed discussion with responses and solutions being provided there and then in terms of technical advice.
The LiveTechPro system allows for multiple levels of operation via smartphone or tablet, with conventional video being the starting point. However, it is also compatible with virtual reality technology to take support to the next level, with virtual hands-on support.
“It is the next best thing to actually standing next to a machine, it will be our eyes and ears during these times of lockdown and reduced personal interaction as and when we cannot physically make a visit, as the interface between customer and Ceratizit employee using LiveTechPro is seamless and provides the reassurance that our technical sales and applications engineers don’t have to be there, to be there for them,” added Pennington.
The LiveTechPro app is available for iPhone and Android operating systems and can be downloaded directly from the Ceratizit website or via app stores like the Google Play and Apple App Store.
