Heidenhain service exchange minimises machine downtime

This market-leading product warranty scheme is unbeatable for its cost-effectiveness and reliability in helping users minimise machine downtimes while at the same time eradicate the headaches often associated with machine and equipment repair. The concept is simple: from its Burgess Hill headquarters in West Sussex, Heidenhain provides a replacement Heidenhain CNC/DRO system on next-day delivery and backed by a 12-month warranty for the complete control unit. David Linscer, who has been Service Manager at Heidenhain (GB) for over 25 years, says that around 40 per cent of the company's service activity is represented by Service Exchange business. "Speed is obviously of the essence in getting machines up and running, and users don't necessarily want to worry about anti-static precautions with the switching in and out of PCB boards," he says. "If back-up machining data is available, nothing could be easier than simply unplugging a control/DRO system and plugging in a replacement unit." The faulty unit is then returned to Burgess Hill for repair, after which it joins the company's extensive pool of products available for future Service Exchange.