Global service solution offers round-the-clock support

Mikron Machining Technology has restructured its international customer support operations around its new Global Service Solution operation.

The newly organised service has four discrete levels: Business Support; Product Support; Xchange Service; and a Spare Parts Service. Customers are able to select service options from each level and create individual specific service solutions to achieve optimised productivity throughout the entire lifecycle of any Mikron machining system installation.

Mikron Machining Technology, the machining solutions based company, headquartered in Agno near Lake Lugano in Switzerland, has some 6,000 machines installed around the world and employs 65 people in its international customer support operations and service centres. These provide a 24 hour global service line for problem notification.

Mikron Service Solutions are explained in a detailed brochure or on the Mikron Machining Technology website www.mikron.com.

Author
Andrew Allcock

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Mikron SA Agno

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