The firm has put the record level of business down to two factors - attracting high levels of new business and retaining existing customers. It has also experienced growth of 30% in the last 12 months. The firm believes that part of this is down to the appointment of dedicated business & service development manager Elle Miller (pictured).
Says FC Laser managing director Danny Fantom: "Everyone in the company is always thinking about customer service and how we can improve it and then improve it again. On top of this, having a full-time person in a business and service development manager role has paid real dividends and underlined to our customers just how seriously we take their level of satisfaction with the services that we offer.
"We are absolutely delighted with the 20% increase in customer activity that we saw last month and with achieving our highest ever monthly turnover but we will not rest on our laurels and will keep pushing to improve our customer service even further.”
FC Laser achieves record monthly turnover
1 min read
Precision laser cutting specialist FC Laser saw its customer activity grow 20% last month, which led to the company achieving its highest ever monthly turnover.
